wheat flour (wheat flour, niacin, iron, thiamin mononitrate, riboflavin, enzymes, folic acid), butter, brown sugar, cane sugar, whole egg, vanilla extract (vanilla extractives, alcohol, water), cinnamon, baking soda, baking powder, salt

CONTAINS: egg, milk, wheat

We may provide a replacement or store credit in the following situations, at our sole discretion:

• Product arrives damaged, stale, or spoiled.

• Incorrect item received (e.g., wrong flavor or order).

• Delivery delays caused by our error.

To be eligible, please notify us within 24 hours of delivery with:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Send this information to: orders@shelleybakehouse.com

Cookie Shipping Policy
Effective Date: January 2025

At Shelley Bakehouse, we bake and ship our cookies fresh to ensure they arrive as delicious as intended. Please review our shipping policy below before placing your order.

📦 Processing & Handling
Orders are typically processed within 1–2 business days after payment is received.

We bake cookies fresh to order. Large or custom orders may take additional time to prepare.

Orders placed after 9 am,  may be processed the next business day.

📬 Shipping Methods & Timeframes
We offer the following shipping options:

Shipping Method    Estimated Delivery Time
Standard Shipping    3–5 business days
Expedited Shipping    1–2 business days
Local Pickup/Delivery (if available)    As scheduled

Note: Delivery times are estimates and not guaranteed. Weekends and holidays may affect timelines.

❄️ Warm Weather Shipping 
During warmer months, we use insulated packaging and/or ice packs to prevent melting. This may incur an additional charge.

To reduce transit time, we may limit shipments to Monday–Wednesday to avoid weekend delays.

🚫 Shipping Restrictions
We currently ship only within  the continental U.S.

We cannot ship to P.O. Boxes or APO/FPO addresses.

Perishable  cookies cannot be re-shipped or returned once delivered.

📦 Order Issues or Delays
Once your order has shipped, you will receive a tracking number via email. If your package is delayed, damaged, or lost in transit:

First, check with the shipping carrier.

Then contact us within 24 hours of delivery or missed delivery with:

Your order number

Description of the issue

Any supporting photos (if applicable)

We will do our best to assist, but we are not responsible for delays caused by shipping carriers, weather, or incorrect addresses.